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Instructor Candidate Policies

Terms & Conditions


Health & Safety Precautions

Masks are welcome but not required. Students who have a fever or display symptoms of COVID-19 or the flu will be required to reschedule. Only registered class participants are allowed in the classroom during training.

Blended Learning

Students participating in a Blended Learning course must complete the online portion before the scheduled in-person session.

If you do not receive a link to the online course by the following business day, please contact us.

Classroom Course

Student must attend entire course, pass skills session, and written test (if required) to receive certification.


All course certifications are digitally issued and valid for 2 years. Please ensure the spelling of your name and email are correct during checkout.

No Refunds

No refund will be issued if students attends course, completes online portion and/or receives course completion certification.

Refund & Cancellation Policy

American Red Cross & American Heart Association Instructor Candidate Students

​To cancel and/or request a refund, please visit


No refund if student attends in-person skills session and/or receives course certification.​

Notice of less than 72 hours before class - No Refund

​Notice of 1 week or 72 hours before class - 50% Partial Refund

Notice of more than 8 days before class - Course Fee less $50 admin fee Partial Refund (ex: $320 - $50 = $270 Partial Refund)

Reschedule Policy

American Red Cross & American Heart Association Instructor Candidate Students

To reschedule an Instructor Course, please visit:

1st occurrence

$25 fee - more than 72 hours notice before class

$50 fee - less than 72 hours notice before class

2nd occurrence

$50 fee - with or without 72 hours notice before class


Participant may not request to reschedule more than twice and must enroll in the Instructor course again and re-pay full amount.


Terms & Conditions
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