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Terms & Conditions

Cancellation/Refund Policy (Per Participant)


American Red Cross & American Heart Association Non-Instructor Students

1.) No refund will be issued if you have been issued a certificate/completed training. ​​

2.) No refund will be issued if you cancel within 24 hours of class.

(visit for credit toward rebooking)​

3.)  A $30 cancellation fee will be incurred by participant for notice of more than 24 hours before your scheduled class.​

4.) A 5% cancellation processing fee from the total amount paid will be incurred by the participant for cancellations within 24 hours of booking enrollment.​

After 24 hours of participant's enrollment, above cancellation terms #1 to #3 will be applied to participant accordingly.

Reschedule Policy (Per Participant)


American Red Cross & American Heart Association Non-Instructor Students


$20 Rescheduling Fee

  • Fee will be waived on first occurrence with 24 hours advance notice.

  • $20 rescheduling fee will be implemented without 24 hours notice.

  • $20 rescheduling fee will be implemented for 2nd occurrence and each occurrence thereafter.

Health & Safety Precautions

Masks are welcome but not required. Students who have a fever or display symptoms of COVID-19 or the flu will be required to reschedule. Only registered class participants are allowed in the classroom during training.

Blended Learning

Students participating in a Blended Learning course are advised to complete the online portion before the scheduled in-person session. You may still attend the in-person session if you are unable to complete the online. However, your certificate of completion will not be processed until you have completed the online portion.

If you do not receive a link to the online course by the following business day, please contact us.

Classroom Course

Student must attend entire course, pass skills session, and written test (if required) to receive certification.


All course certifications are digitally issued and valid for 2 years. Please ensure the spelling of your name is correct during checkout.

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