Frequently Asked Questions
If you are experiencing technical issues with the Online Portion, please call Red Cross 1(800)733-2767.
What is Blended Learning?
Student will be able to complete an online course at their convenience followed by an in-person skill evaluation with an Instructor.
How do I access the online course?
You will receive an email from Salesforce with instructions on how to access the online course (may appear in SPAM folder) If you have not received it by the following morning please contact us at email@example.com
2nd Method to access online course:
1. Visit www.redcrosslearningcenter.org
2. Click "Log In" in upper right corner
3. Click "Forgot Password"
4. Enter email used during enrollment, disregard the auto-generated username ending in 001.
Once you have created a new password, return to www.redcrosslearningcenter.org and Log In to access the online course.
If you encounter a technical issue in launching the course please try the following:
1. Updating your browser
2. Using a different browser (Chrome, Firefox or Microsoft Edge)
3. If that doesn't work, please contact The American Red Cross Technical Support at 1 (800) 733-2767
Do I need BLS or CPR?
CPR Training is generally what is taken if participants are not healthcare providers. If First Aid is required in addition to CPR, please ensure you enroll in a CPR with First Aid Course.
If you are a Healthcare Provider, enroll in BLS (Basic Life Support).
Do I need American Red Cross (ARC) or American Heart Association (AHA)?
It is best to contact your school or employer to verify which Basic Life Support (BLS) Certification you need.
Below is information received from program directors and/or .gov websites:
Both ARC and AHA certification is accepted by the CA Dental Board, CCSF EMT Program.
Only AHA Certification is accepted by CSM's EMT program, Employees working in hospitals, UCSF Pharmacy.